Are you a new student? New to the Library? Feeling overwhelmed? Here are some common problems and tips from the Library’s service desk that will help you hit the ground running!

Q:    I can’t log into the Library computer.

A:     It could be that your eservices password isn’t properly synced with your account.  We’ll log you in as a guest and you can reset your password. The Manage Your Passwords page allows you to change all of your UVA IT passwords—eservices, email, Netbadge.

Q: I’m having trouble getting my laptop on the UVA wireless network.

A:  Information Technology Services (ITS) is holding laptop clinics in Clemons 202 this week from 1–4 p.m. to help with connection problems. You can also call the ITS Help line at 434-924-4357.

Q:  How to I print a document?

A:  There are several ways to print – see the Library’s guide to Printing and Copying for more information. The Service desks also have handouts on printing.

Q:  How do I download or obtain research software and obtain help using software?

A:  The Research Software Support team in Brown Science & Engineering Library can help you obtain, install, and use site-licensed research software titles. Come by or contact us at res-consult@virginia.edu Contact Nancy Kechner to help with standard software like Excel and for advice on other sources of help at the University.